Bag Club

Returns & Exchanges at bagClub Online Store
We are dedicated to customer satisfaction at bagClub Online Store. If you have any concerns with your purchase, please contact us at [email protected].

Address Information: Provide your complete address; incomplete information may lead to package return or request denial.

RETURN POLICY

1. Unsatisfied with Order:
   Return within 14 days of receipt in like-new condition. Buyer is responsible for return shipping unless it falls under warranty or our error.
2. Damaged or Defective Items:
   Report defects with a clear photograph to [email protected]. Replacements will be sent without the need for return.

CANCELLATION POLICY

1. Before Shipment:
   Cancel unshipped orders by contacting us with your order number.
2. After Shipment:
   For shipped orders, refuse parcel acceptance. Refunds, minus shipping costs, will be processed when the parcel returns.

WARRANTY INFORMATION
Covers manufacturing defects only. Excludes:

Accidental damage
Improper care
Wear and tear
Sun damage
Modifications
Water exposure

REFUND POLICY
Full refunds available for:

Completely non-functional products
Orders not received within 90 business days (South America)
Note: Refunds processed within 3-5 business days.

SHIPPING COSTS
Buyers are responsible for return shipping, and shipping costs are non-refundable.

DAMAGED ITEM/LOW QUALITY
Report issues with a clear photograph to [email protected]. This will assist with your order and future quality control.

Contact Information
Email: [email protected]

At bagClub online store, our mission is to ensure 100% satisfaction. If you face any issues, please don’t hesitate to reach out.

Please make sure to fill in your address details completely, or your package may be returned, or your request ignored. Thank you!